Frequently Asked Questions
How do you generate phone calls?
That’s a great question and there isn’t one specific answer. There are many ways we identify potential customers and interact with them. Our proven and proprietary system allows us to be clutch when there is someone in your market looking for repair services. We engage through whatever platform the consumer is using and get them to call you instead of your competitors.
How do I know it’s working?
If you are not already tracking new customers each month now is the time to start! Ask your new customers why they called and how they found you. If they found you online while researching or looking for a repair shop they were likely influenced by the campaign. Track your month-over-month and year-over-year new client acquisition. Most shops see a significant increase immediately and that increase improves over time as we gather data and optimize your specific marketing.
Why am I getting calls from people that think they’re calling other shops?
We often hear shops we work with saying they are getting phone calls from people that thought they were calling a competitive shop. That’s clutch! We are actively identifying the competitors’ customers and engaging them on your behalf. When you get a call from someone that thinks they are calling a competitive shop, now is your time to grab them and make them your customer! When they call, give them a great experience and let them know YOU can help them. Don’t simply give them your competitor’s phone number and say, “Have a nice day.” Convert them into your customer during the interaction!
What happens if I don’t get any new customers?
We are confident in our ability to bring new customer opportunities to your shop. However, once we generate the phone call, we hand that potential customer to the shop. There may be times when our results in driving phone calls for your shop may not result in new customers being acquired. If we are showing new customers calling from our tracking but they aren’t converting into customers, it may be time to look at internal friction points. This may be how a phone is answered, how helpful the person answering the phone is, schedule availability, and many other factors that can influence your customer acquisition success.
How do you know I’m making a return on my investment with clutch?
As a new client we will get specific information from your shop: average repair order dollar amount and average new customer call conversion rate. We use these numbers to generate an estimated return on investment. Your actual rate of return will vary based on the actual conversion rate and repair order amount. However, we have found the estimated return on investment number to be a strong indicator of marketing success for the shop.
Why doesn’t clutch offer other marketing services?
As a new client we will get specific information from your shop: average repair order dollar amount and average new customer call conversion rate. We use these numbers to generate an estimated return on investment. Your actual rate of return will vary based on the actual conversion rate and repair order amount. However, we have found the estimated return on investment number to be a strong indicator of marketing success for the shop.
How do I know you aren’t supporting my competitors as well?
When working with clutch, you receive market exclusivity of our services. This means we will not work with other shops within a 25 mile radius of your business. We want to support you and your sales growth, not your competitors.
What does the onboarding process include?
Once you submit a form to get in contact with us, someone will reach out to you within 72 hours. From there, we will schedule an introductory call where we gain insight into your shop to strategically position our marketing approach for your business. Once we have the necessary information, we will begin driving results for you.